Cancellation guide · No. 10Gyms & Fitness

How to Cancel 24 Hour Fitness in 2026

Last verified 9 days ago · Re-audited every 90 days

Verified

Standard month-to-month members can cancel online from My Account, but the flow pushes a "30% off your next 3 months" retention offer before letting you finish. The harder cases are by design: limited-term or prepaid (12-month) members are blocked from the online button and told to "come see a team member in club," and a separate annual fee plus a 30-day-ish billing cycle mean people get charged after they think they're done. The 24GO digital app is billed separately through Apple/Google and must be cancelled there, not on the website.

Cancellation summaryMedium

Direct cancellation page

Go straight to 24 Hour Fitness's cancel page ↗

Cancel now ↗

Methods accepted: OnlinePhoneIn-personCertified mailEmail
Average time: ~15min
Effective in: 30days

If you hit a wall

Support1-866-308-8179

Retention1-866-308-8179

Why this is harder than it should be

24 Hour Fitness makes the easy case easy and the expensive case hard. If you're a plain month-to-month member, you can cancel from My Account on the website in a few minutes — but only after the site dangles "30% off your next 3 months' dues" to talk you out of it. The real friction lands on people who signed a limited-term or prepaid (often 12-month) plan: the online cancel button stops working for them and the site routes them to "come see a team member in club." On top of dues, the company bills a separate Annual Fee (around $59.99, waived in HI and NV) that catches people off guard, and its policy is "no refunds" outside narrow auto-renewal terms, so a mistimed click means one more full charge. Worst of all, the 24GO "Digital" app is billed through Apple or Google and survives a gym cancellation entirely — thousands of people cancel the gym and keep paying for the app without realizing it.

Step-by-step

Verified June 25, 2026

01
Decide which thing you are cancelling. A regular gym membership is cancelled through 24hourfitness.com. The 24GO / '24 Hour Fitness Digital' app subscription is billed separately and must be cancelled in the Apple App Store or Google Play (see FAQ). Cancelling one does not cancel the other.
02
For a gym membership, go to https://www.24hourfitness.com/members/cancel and sign in to My Account. The page also lives at /myaccount/membership.html#/cancel/.
Watch outThe old URL /about_24_hour_fitness/customer_service/ is dead (404). Use /members/cancel.
03
If you have a standard Monthly Payment membership, follow the prompts to cancel. You will be shown a retention offer of '30% Off Your Next 3 Months' Dues' before the cancel completes.
Watch outDeclining the offer is the path to actually cancelling. The discount only resets the billing relationship; it does not cancel you. Click through past it.
04
Capture proof: screenshot the confirmation screen and save any confirmation email with a date and confirmation/reference number. 24 Hour Fitness keeps billing through the current cycle, so you may still see one more charge.
Watch outThere are no prorated refunds ('no refunds except as otherwise provided in the Yearly Auto-Renewal agreement'). Cancel before your next bill date, not after.
05
If you have a limited-term or prepaid membership (e.g. a 12-month commitment), the online button will not finish the cancellation. The site says to 'come see a team member in club or contact us.' Go to your home club's front desk, ask for a cancellation form, and get a signed/dated copy.
Watch outGoing to a different club than your home club can stall the request. Bring photo ID and your member number.
06
If you cannot get to a club or the site, send written notice by certified mail (with return receipt) to: 24 Hour Fitness, P.O. Box 787, Carlsbad, CA 92018. Include full name, member/agreement number, the club location, your signature, and a clear 'cancel my membership' statement.
Watch outSome account/collections correspondence uses P.O. Box 2689, Carlsbad, CA 92018. The terms page lists P.O. Box 787. Send to 787 and keep the certified-mail receipt as your dated proof either way.
07
Alternatively phone Member Services at 1-866-308-8179, or email callcenterwebmail@24hourfitness.com, with your member number and an explicit cancellation request. Ask the rep to state your final bill date and confirm no further annual fee will be charged.
Watch out1-866-308-8179 is also reported as the number for 24 Hour Fitness's financial/collections department, so expect retention or balance questions. Get a confirmation number and the rep's name in writing.

Refund policy

No refunds except as otherwise provided in the terms of the Yearly Auto-Renewal agreement(s). Cancellation stops future billing but the current period and the Annual Fee are not prorated or refunded.

What to do if they refuse to cancel

If 24 Hour Fitness keeps billing you after you cancelled, escalate in this order. First, send a certified-mail letter to P.O. Box 787, Carlsbad, CA 92018 restating your cancellation date and demanding the charges stop, and attach your confirmation number or front-desk receipt. Second, dispute the charges with your bank or card issuer as an unauthorized/continued recurring charge — your dated cancellation proof (screenshot, confirmation email, or certified-mail receipt) is what wins these. If the pull was debit/ACH, you can also revoke the EFT authorization in writing with your bank. Third, file a complaint with the FTC at reportfraud.ftc.gov (recurring-billing and 'negative option' cancellations are an active FTC enforcement area). Fourth, file with your State Attorney General — California (oag.ca.gov) is especially relevant since 24 Hour Fitness is CA-based and CA's Automatic Renewal Law requires an easy online cancel path; NY and VT residents have similar protections. Keep every dated artifact; do not rely on a verbal promise from a phone rep.

Reader questions

Frequently asked questions

I cancelled my gym membership but I'm still being charged — why?

Two likely causes. First, you may still owe the current billing cycle and/or the separate Annual Fee (about $59.99, not charged in HI or NV), which is billed by EFT and is not prorated. Second, and most common: you cancelled the gym but the 24GO / '24 Hour Fitness Digital' app subscription is a totally separate charge billed by Apple or Google. Check your phone's Settings > Subscriptions (iPhone) or Play Store > Subscriptions (Android) and cancel '24GO by 24 Hour Fitness' there.

Can I cancel a 12-month or prepaid membership online?

No. The official cancel page lets standard Monthly Payment members cancel online, but for limited-term or prepaid memberships it says to 'come see a team member in club or contact us.' You'll generally need to cancel at your home club in person, or send written notice by certified mail to P.O. Box 787, Carlsbad, CA 92018. Some agreements carry an early-termination/buyout amount — ask in writing before you sign anything.

Will I get a refund for the unused part of the month?

Almost certainly not. The terms state 'there are no refunds except as otherwise provided in the terms of the Yearly Auto-Renewal agreement(s).' Cancellation stops future billing but does not refund the current period or the Annual Fee. Cancel a few days before your renewal/bill date — not after — to avoid paying for a month you won't use.

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