How to Cancel Equinox in 2026
Club memberships carry a notice period (commonly cited as 45 days, but defined in each member's non-public Membership Agreement), bill one extra prorated cycle after you give notice, and lock first-year members in unless they relocate 25+ miles from a club or provide a physician's note. The exact terms aren't published online, the online cancel path was only added under regulatory pressure, and a 2025 NY AG settlement found the prior process "complex, difficult, and time-consuming."
Direct cancellation page
Go straight to Equinox's cancel page ↗
Cancel now ↗- Methods accepted
- OnlineEmailCertified mailIn-personPhone
- Average time
- ~20min
- Effective in
- 45days
Why this is harder than it should be
Cancelling Equinox is harder than its luxury branding suggests, and that is largely by design. The single biggest trap is that the rules binding you, your notice period (commonly 45 days), any first-year commitment, and your exit exceptions, live in the individual Membership Agreement you signed, not on the public website. The FAQ literally tells you to go read your own contract. On top of that, club members are typically billed for one more month plus a prorated amount after they say "I quit," and Equinox generally refunds nothing for unused time. New first-year members often can't leave at all unless they move 25+ miles away or produce a doctor's note. There are really two Equinoxes here: the physical CLUB membership and the Equinox+ app, which cancel through different channels, and an app bought via Apple or Google can only be stopped through Apple or Google. In May 2025 the New York Attorney General fined Equinox $600,000, calling its cancellation process "complex, difficult, and time-consuming."
Step-by-step
Verified June 25, 2026
- 01
Identify which product you actually have. A full Equinox CLUB membership (physical gym) is separate from an Equinox+ digital app subscription. They cancel through completely different channels, so confirm which one is billing you before doing anything.
Watch outPeople assume deleting the Equinox or Equinox+ app cancels billing. It does not. App removal stops nothing. - 02
For a CLUB membership: read your Membership Agreement to find your notice period and any initial-term commitment. The published policy says 'Notice periods vary by state' and points you to that agreement rather than stating one number.
Watch outThe binding notice period (widely reported as 45 days) and any first-year lock-in live only in your individual signed agreement, which is not posted on the website. You may not have a copy handy. - 03
Cancel a CLUB membership through one of the four official channels per the equinox.com FAQ: log into your account on Equinox.com and submit the cancellation, email Cancellations@Equinox.com, cancel in person with a club manager at your home club, or send mail as described in your agreement.
Watch outIf you email, send to Cancellations@Equinox.com specifically. Concierge@Equinox.com is for freezing, and routing a cancel request to the wrong inbox can stall the clock on your notice period. - 04
Put your cancellation in writing and keep proof. Email gives you a timestamp; if you mail it, use certified/registered mail to your home club so you can prove the date notice was received.
Watch outNotice is measured from when Equinox receives it, not when you send it. Verbal in-club requests are easy to dispute later, so get written confirmation. - 05
If you are still inside your initial 12-month commitment, you generally cannot cancel for convenience. The commonly available exits are relocating 25+ miles from any Equinox club or providing a physician's note stating you cannot exercise for an extended period.
Watch outEquinox may require documentation (proof of move, signed medical letter) and the exception terms are defined in your agreement, not the public site. - 06
Expect at least one more charge. Reporting consistently indicates you are billed through the notice period, typically one more month plus a prorated amount, before billing stops.
Watch outEquinox generally does not refund partial months or unused time, so cancel timed to your billing date rather than right after a renewal. - 07
For an EQUINOX+ digital subscription bought direct: log in at equinoxplus.com/account, choose 'Cancel Membership,' and confirm, or email hello@equinoxplus.com. You must cancel before your next billing date to avoid the next charge.
Watch outEquinox+ fees are 'fully earned upon payment' and nonrefundable, with no proration on cancellation. - 08
If you bought Equinox+ through a third party (Apple App Store or Google Play), you must cancel there: iPhone via Settings > [your name] > Subscriptions > Equinox+; Android via Play Store > Profile > Payments & subscriptions > Equinox+.
Watch outCancelling inside the Equinox+ website will not stop an Apple- or Google-billed subscription, and vice versa. Use the channel that actually charges your card. - 09
Save the cancellation confirmation email/number and watch your card statement for the next two cycles to confirm billing actually stopped.
Watch outConfirmations can be slow or absent; if you get nothing within a few business days, re-send and escalate before the next bill posts.
Refund policy
No refunds for partial months or unused time on club memberships; the notice period is billed (typically one extra month plus prorated amount). Equinox+ digital fees are nonrefundable and not prorated ("fully earned upon payment"). Refunds only "as required by law."
What to do if they refuse to cancel
If Equinox keeps billing you after you cancelled, or refuses to honor a valid cancellation, escalate in this order: 1. **Create a paper trail.** Re-send your cancellation in writing to Cancellations@Equinox.com (clubs) or hello@equinoxplus.com (Equinox+) and reference your prior request date. If you mailed it, certified-mail proof of delivery is your strongest evidence. 2. **Dispute the charge with your bank.** If they bill you after a documented cancellation, file a chargeback for "cancelled service" and attach your written cancellation and confirmation. You can also ask your card issuer to block further charges from the merchant. 3. **File with the FTC** at reportfraud.ftc.gov. The federal "Click-to-Cancel" / recurring-subscription rules are the standard Equinox's practices were measured against. 4. **File with your State Attorney General.** This is especially effective here: New York's AG already extracted a $600,000 settlement and refunds (up to $250) from Equinox in 2025 over these exact cancellation practices. CA, NY, and VT have strong auto-renewal and health-club cancellation statutes; cite your state's gym-membership and automatic-renewal law in your complaint. 5. **Invoke a relocation or medical exception in writing** if you qualify (moved 25+ miles, or a physician's note), and demand they waive any remaining commitment per your agreement.
Frequently asked questions
Can I cancel my Equinox club membership online, or do I have to go in person?
Is Equinox+ the same as my gym membership, and how do I cancel it?
Will I get a refund, and why am I still being charged after cancelling?
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Sources & verification (4)
Free guide
Your Rights as a US Digital Subscriber
A 22-page free PDF covering FTC Click-to-Cancel, chargebacks, state laws, and how to escalate when Equinox or anyone else refuses to honor a cancellation. Sent once. No spam.
Educational only · Not legal advice · Verified June 25, 2026 · Report an error