Cancellation guide · No. 15Gyms & Fitness

How to Cancel LA Fitness in 2026

Last verified 9 days ago · Re-audited every 90 days

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There is no true one-click online cancellation. You log in to generate a cancellation form, but you must then physically mail it (certified mail recommended) or hand it to the Operations Manager in person — and per the FTC's August 2025 lawsuit, staff are trained to reject phone and email cancellation requests. The form lives in a non-public, app-inaccessible area of the site, and the 5-business-day notice window plus 7-10 day processing means a mistimed request gets billed again.

Cancellation summaryHard

Direct cancellation page

Go straight to LA Fitness's cancel page ↗

Cancel now ↗

Methods accepted: Certified mailIn-personOnline
Average time: ~25min
Effective in: 10days

If you hit a wall

Support1-949-255-7200

Why this is harder than it should be

Cancelling LA Fitness is a deliberately analog ordeal in a digital age. You can sign up online in two minutes, but to leave you have to log into a hidden corner of lafitness.com, generate a paper "Cancellation Form" the mobile app won't show you, print it, and then either mail it via certified mail to a PO box in Irvine or hand-deliver it to the one manager at your club who is allowed to approve cancellations. There is no working phone or email route — in August 2025 the FTC sued LA Fitness's operators (Fitness International) alleging staff are trained to reject exactly those requests and that some members were rebilled under new account numbers after they cancelled their cards. Add a 5-business-day notice window and 7-10 day processing, and one mistimed mailing buys you another month. The frustration here isn't a single screen — it's that the entire path is engineered to add friction the signup never had.

Step-by-step

Verified June 25, 2026

01
Log in to your account at lafitness.com and open the 'My LA Fitness' page (the cancellation form is not in the mobile app).
Watch outThe cancellation form only exists in a logged-in, non-public area of the website. There is no app option and no link from the public help pages, so many people never find it.
02
In the 'Account Information' section, select 'Cancellation Form', then fill it out with your membership/barcode number and contact details and print it.
Watch outGenerating the form does NOT cancel anything. The website only produces a PDF — it does not submit the request for you. You are not cancelled until the printed form is physically delivered.
03
Decide your delivery method: mail the signed form to LA Fitness, PO Box 54170, Irvine, CA 92619-4170, OR bring it in person to your home club.
Watch outPhone and email do not work. Per the FTC complaint, staff are trained to reject cancellation requests made by phone or email — calling 1-949-255-7200 only routes you back to the form.
04
If mailing, send it via USPS Certified Mail with Return Receipt so you have a tracked postmark and proof of delivery.
Watch outLA Fitness uses the postmark date to judge timeliness. Without certified mail you have no evidence if they later claim the form 'never arrived' — a common dispute in the FTC case.
05
Time it so the form is postmarked (or handed in) at least 5 business days before your next billing date.
Watch outMiss the 5-business-day window and you get charged one more time. LA Fitness says it will refund that extra charge, but you have to follow up to get it.
06
If cancelling in person, go Monday-Friday 9 a.m.-5 p.m. and ask for the Operations Manager specifically; only they can approve a cancellation. Get a stamped/signed copy of the form before you leave.
Watch outFront-desk staff cannot cancel. If the Operations Manager is not on shift you may be turned away and told to come back, eating into your 5-day window.
07
Watch your bank and credit card statements for the next 1-2 cycles to confirm billing actually stopped.
Watch outThe FTC alleges LA Fitness rebilled some members under NEW account numbers even after they revoked card authorization. Keep your certified-mail receipt and dispute any post-cancellation charge immediately.

Refund policy

No general refunds for month-to-month memberships; access continues through the paid billing cycle. If a cancellation form is postmarked or submitted within 5 business days of the next billing date, you may be charged once more — LA Fitness states it will refund that single additional charge. Early-term personal training/contract cancellations may incur a termination fee rather than a refund.

What to do if they refuse to cancel

**If they refuse to cancel or keep charging you:** 1. **Send written notice yourself.** Don't rely only on their form. Mail a dated cancellation letter via USPS Certified Mail with Return Receipt to LA Fitness, PO Box 54170, Irvine, CA 92619-4170, and keep the green card. This is your proof regardless of what staff claim. 2. **Dispute the charge with your bank.** If you're billed after a properly submitted cancellation, file a dispute/chargeback with your card issuer and attach your certified-mail receipt. If LA Fitness rebills under a new account number (a practice the FTC specifically alleged), tell your bank to block the merchant entirely and consider a new card number. 3. **Report it to the FTC.** File at reportfraud.ftc.gov. LA Fitness's operators are already being sued by the FTC (FTC v. Fitness International, LLC, Central District of California, filed Aug. 2025) over these exact practices — your complaint adds to that record. 4. **Use your State Attorney General.** California (oag.ca.gov), New York (ag.ny.gov), and Vermont (ago.vermont.gov) have strong auto-renewal and health-club cancellation laws. Many states require gyms to honor a written cancellation and refund improper charges. 5. **Cite your state's health-club statute.** Many states (e.g., CA Civil Code §1812.80 et seq.) give consumers specific gym-cancellation rights, including cancellation for relocation, disability, or facility closure — mention these in your letter.

Reader questions

Frequently asked questions

Can I cancel LA Fitness over the phone or by email?

No. Although 1-949-255-7200 is the member services line, LA Fitness does not finalize cancellations by phone or email. The FTC's August 2025 lawsuit alleges staff are specifically trained to reject phone and email cancellation requests. You must submit the printed cancellation form by mail or in person.

Is there a cancellation or early termination fee?

Standard month-to-month memberships generally have no cancellation fee — you just owe through the current billing cycle. However, if you signed an agreement with an initial term of three or more months (common with personal training contracts) and try to cancel before that term ends, an early termination fee applies, and the cancellation only takes effect when the initial term is up. Check your specific membership agreement.

I cancelled my card but LA Fitness is still charging me — why?

The FTC alleges that in some cases LA Fitness continued charging members under new payment-method or account numbers even after they revoked authorization. Simply cancelling your card is not a reliable way to stop billing. Submit the official cancellation form via certified mail, keep proof, and dispute any post-cancellation charge with your bank while reporting it to reportfraud.ftc.gov.

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Update history (2)

5/29/2026direct_cancel_url — Original URL returned 404 or timeout. Replaced with current URL found via WebSearch from official help pages. Steps still need manual verification before publishing.
5/24/2026status — Automated HEAD request returned 404 or timeout — direct_cancel_url likely changed. Verify and update before publishing.

Free guide

Your Rights as a US Digital Subscriber

A 22-page free PDF covering FTC Click-to-Cancel, chargebacks, state laws, and how to escalate when LA Fitness or anyone else refuses to honor a cancellation. Sent once. No spam.

Educational only · Not legal advice · Verified June 25, 2026 · Report an error