Cancellation guide · No. 6Streaming

How to Cancel Starz in 2026

Last verified 9 days ago · Re-audited every 90 days

Verified

If you subscribed directly at starz.com, cancellation is fully self-service online (no phone, no chat) in about 3-4 clicks under Settings. What makes it medium rather than easy is that there is no direct cancel URL — the candidate link starz.com/account/cancel returns a 404, so you must log in and dig through Settings > Billing Plan & Information. The bigger trap is that millions of subscribers signed up through Amazon, Apple, Google, Roku, Samsung, Microsoft, LG or a cable/satellite provider, and STARZ cannot cancel those for you — you must cancel at the original billing platform, and STARZ's own page sends you away.

Cancellation summaryMedium

Direct cancellation page

Go straight to Starz's cancel page ↗

Cancel now ↗

Methods accepted: Online
Average time: ~5min
Effective in: Immediately

If you hit a wall

Support1-855-247-9175

Why this is harder than it should be

Cancelling Starz is easy or maddening depending on one thing: who actually bills you. If you signed up directly at starz.com, you can cancel online in a few clicks — no phone tree, no chat agent. The catch is there's no clean cancel link (the obvious starz.com/account/cancel just 404s), so you have to log in and hunt through Settings to reach "Billing Plan & Information." The real frustration hits the huge share of subscribers who added Starz through Amazon Prime Video Channels, Apple, Google Play, Roku, Samsung, a cable box, or a bundle. For them, the STARZ app's "Cancel" doesn't work — Starz's own terms push you back to the original platform, and people keep getting charged because they cancelled in the wrong place. Add a strict no-refund, no-proration policy and free trials that roll straight to $10.99/mo with no warning email, and a "simple" cancellation becomes a place where money quietly leaks.

Step-by-step

Verified June 25, 2026

01
First, confirm WHERE you actually subscribed. If you ever pay STARZ through Amazon Prime Video Channels, Apple/iTunes, Google Play, Roku, Samsung, Microsoft, LG, or a cable/satellite provider, you CANNOT cancel on starz.com — you must cancel at that provider. Only continue with these steps if you subscribed directly at starz.com.
Watch outSTARZ's terms (Section 6.6) state distributor customers must cancel directly with their provider. Cancelling 'inside' the STARZ app does nothing if a third party bills you — you will keep getting charged.
02
Go to https://www.starz.com/us/en/login and log in with the email and password tied to your STARZ subscription (or your Google/Apple sign-in if you used one).
Watch outThere is no shortcut cancel link. The candidate URL starz.com/account/cancel returns a 404, so don't waste time on it.
03
Click the user/profile icon in the top-right corner and choose Settings (the gear icon).
04
Under 'Billing Plan & Information' (sometimes shown as 'My Subscription'), select 'Cancel Subscription'.
Watch outThis is where STARZ may surface a retention/discount offer to keep you. Decline it and keep going if you want out.
05
Follow the on-screen steps to confirm, then click 'Submit' to finalize. You are not cancelled until you complete this final Submit step.
Watch outStopping before 'Submit' leaves the subscription active and it will renew. Make sure you reach the confirmation.
06
Watch for the cancellation confirmation email. Save it as proof in case you are billed again.
Watch outSTARZ does NOT refund or prorate (Section 6.7) — you keep access until the end of the period you already paid for, but you get no money back for the unused time.
07
If using the mobile app instead: tap 'More' (bottom-right), choose Settings, then 'Account Management', and under 'My Subscription' tap 'Cancel Subscription'. The app will open your phone's browser to finish — complete the steps there and Submit.
Watch outThe app deliberately bounces you to a browser to finish, which trips people up; the cancellation isn't done until the browser flow's Submit completes.

Refund policy

No refunds, credits, or prorated billing for cancelled subscriptions unless required by law (Terms of Use Section 6.7). Access continues until the end of the current paid billing period.

Free trial trap

Free trials (commonly 7 days) auto-convert to paid (around $10.99/month) at expiration. Per Terms Section 6.8, Starz is NOT obligated to notify you the trial is ending, and only one trial is allowed per account. Cancel before the trial expires to avoid the charge.

What to do if they refuse to cancel

If Starz refuses to cancel or keeps charging you: - **Identify the real biller first.** Check your card/PayPal statement: if it says Apple, Google, Amazon, Roku, or your cable company instead of "STARZ," you must cancel there — Starz literally cannot stop those charges. This solves most "they won't cancel me" cases. - **Keep evidence.** Save the cancellation confirmation email and a screenshot of the Settings page showing no active subscription. - **Dispute the charge.** If you were billed after a confirmed cancellation, contact your bank or card issuer and request a chargeback, attaching your confirmation email. For Apple/Google/Amazon charges, request a refund directly through that platform's purchase history. - **Escalate to regulators.** Report deceptive billing or a cancellation you couldn't complete to the FTC at https://reportfraud.ftc.gov. Under the FTC's "click-to-cancel"-style rules, cancelling should be as easy as signing up. - **Use your State AG.** California, New York, and Vermont have strong auto-renewal laws — file a complaint with your State Attorney General's consumer protection office if Starz (or the third-party biller) makes cancellation harder than signup or refuses a clearly owed refund.

Reader questions

Frequently asked questions

I cancelled in the Starz app but I'm still being charged — why?

Almost always because a third party bills you, not Starz directly. If you added Starz through Amazon Prime Video Channels, Apple, Google Play, Roku, Samsung, Microsoft, LG, or a cable/satellite/bundle provider, the in-app 'Cancel' does nothing. Check your statement to see who the charge is from, then cancel inside THAT platform's subscription settings. Starz's own terms confirm distributor customers must cancel with their provider.

Will I get a refund for the rest of the month if I cancel Starz?

No. Starz's Terms of Use (Section 6.7) state they do not provide credits, refunds, or prorated billing for cancelled subscriptions unless required by law. You keep access until the end of the billing period you already paid for, but you won't be refunded for unused days. Time your cancellation for the end of a cycle to get full value.

Does Starz warn me before a free trial converts to a paid subscription?

No. Starz's terms (Section 6.8) explicitly say neither Starz nor the distributor is obligated to notify you that your trial is ending, and you can only have one trial per account. If you don't cancel before the trial expires, it auto-renews (commonly at $10.99/month). Set your own reminder a day before the trial ends and cancel through Settings if you don't want to be charged.

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Free guide

Your Rights as a US Digital Subscriber

A 22-page free PDF covering FTC Click-to-Cancel, chargebacks, state laws, and how to escalate when Starz or anyone else refuses to honor a cancellation. Sent once. No spam.