Cancellation guide · No. 3Identity & Privacy

How to Cancel Aura in 2026

Last verified 9 days ago · Re-audited every 90 days

Verified

Aura now offers a genuine online self-service path (your Account Membership page at my.aura.com), so it is no longer phone-only. But the experience is friction-laden: the membership/billing controls sit behind a login, the help center routes you toward 24/7 phone and chat, and Aura publishes several different support numbers across its pages (1-833-552-2123, 1-855-712-0021, 844-770-0652 plus dynamically inserted marketing numbers), so people are unsure which to trust. The 60-day refund only applies to annual plans bought directly from aura.com, and app-store/Amazon buyers must cancel through Apple, Google or Amazon instead — a common trap. Chat-based cancellations are reported to take roughly 15 minutes with a retention conversation.

Cancellation summaryMedium

Direct cancellation page

Go straight to Aura's cancel page ↗

Cancel now ↗

Methods accepted: OnlinePhoneLive chat
Average time: ~15min
Effective in: Immediately

If you hit a wall

Support1-833-552-2123

Retention1-855-712-0021

Why this is harder than it should be

Aura bundles identity-theft monitoring, antivirus, a VPN and credit alerts, and it leans hard on a "14-day free trial" funnel — which is exactly where cancellation gets confusing. Aura's own FAQ confirms you can now cancel online from your Account Membership page at my.aura.com, yet the help center still steers most people toward 24/7 phone and chat, and Aura lists several different support numbers across its site (1-833-552-2123, 1-855-712-0021, 844-770-0652) plus marketing numbers it swaps in dynamically. That number-shuffling, combined with impersonator-scam warnings on Aura's own pages, leaves people unsure which line is real. The deeper trap is billing source: if you signed up through Apple, Google or Amazon, cancelling on aura.com does nothing and Aura's 60-day money-back guarantee won't apply. And because the refund window starts at your TRIAL signup date — not your first charge — a "60-day guarantee" can quietly be 46 days by the time you're billed.

Step-by-step

Verified June 25, 2026

01
Confirm WHERE you bought Aura before doing anything. If you subscribed inside the iPhone/iPad app it is billed by Apple; if inside the Android app it is billed by Google Play; if via Amazon it is billed by Amazon. In those cases you MUST cancel through that store, not on aura.com.
Watch outCancelling on aura.com does NOT stop an Apple/Google/Amazon charge, and Aura's 60-day money-back guarantee does NOT apply to app-store or Amazon purchases. Only Apple/Google/Amazon can refund those.
02
For a plan bought directly on aura.com (web), go to https://my.aura.com/sign-in and log in with your Aura email and password.
Watch outBeware lookalike sites and unsolicited 'Aura support' calls/texts. Aura warns of impersonators; only log in at my.aura.com or aura.com and never share codes with someone who phoned you.
03
Open your Account / Settings and find the 'Account Membership' (subscription / billing) page. Select the option to cancel your membership or turn off auto-renewal.
Watch outExpect upsell or 'are you sure' prompts. Per Aura's FAQ, once cancellation is processed you immediately lose access to all plan benefits, so cancel near the end of your paid term if you still want coverage.
04
If you cannot find or complete the cancellation online, use Aura's 24/7 live chat (help.aura.com) or call member support. Aura's own pages list 1-833-552-2123 (24/7 on its Contact/Customer Service pages) and 1-855-712-0021 (the number its FAQ and money-back guarantee point to for cancellations/refunds).
Watch outAura publishes several different phone numbers across its site and inserts marketing numbers dynamically. Do not trust a number from a random blog or a number 844-980-0535 that does not appear on aura.com. If unsure, start from help.aura.com or aura.com/contact.
05
If you are within 60 days of your initial purchase (or, if you used a free trial, within 60 days of the TRIAL start date) on an annual plan bought from aura.com, explicitly ask for the 60-Day Money-Back Guarantee refund while cancelling.
Watch outThe refund clock starts at trial signup, not at first charge, so a 14-day trial eats into your 60-day window. Monthly plans, Amazon and app-store purchases are excluded from the money-back guarantee.
06
Get written confirmation. Ask for a cancellation/refund confirmation email and save it, then watch your card or PayPal for the next cycle to confirm no further charge posts.
Watch outIf a charge still hits after you cancelled, you have the dated confirmation email to support a dispute or chargeback.

Refund policy

60-Day Money-Back Guarantee: full refund of the annual membership cost if you cancel within 60 days of your initial purchase. Applies ONLY to annual plans bought directly on aura.com or through Aura's support team. Excludes monthly plans, Amazon purchases, and Apple/Google app-store purchases. If a free trial was used, the 60-day window starts from the trial signup date, not the first charge date. Switching annual plans within the first 60 days still counts from the original annual purchase date.

Free trial trap

Aura's standard 14-day free trial starts the 60-day refund clock at signup, not at first charge — so by the time you are billed, the money-back window has already shrunk by two weeks. The trial can only be redeemed once per customer.

What to do if they refuse to cancel

If Aura refuses to cancel or won't honor the 60-Day Money-Back Guarantee, escalate in order. (1) Put it in writing: email support@aura.com stating you are cancelling and requesting a refund, citing your enrollment date and the 60-day guarantee for annual web plans, and keep the timestamp. (2) If you were billed through Apple, Google Play or Amazon, request the refund through that store's refund flow — Aura cannot refund those and the store is your only path. (3) If a charge posts after you cancelled, dispute it with your bank or card issuer as an unauthorized/cancelled-subscription charge; provide your cancellation confirmation email and the call/chat date. (4) File a complaint with the FTC at reportfraud.ftc.gov — recurring-charge and hard-to-cancel issues fall under the FTC's negative-option / click-to-cancel enforcement. (5) Contact your State Attorney General; California, New York and Vermont have specific automatic-renewal laws requiring an easy online cancellation path, which strengthens your demand. Reference your dated written cancellation request in every escalation.

Reader questions

Frequently asked questions

I subscribed to Aura through the Apple App Store / Google Play / Amazon — can I cancel on aura.com?

No. If Aura is billed by Apple, Google or Amazon, you must cancel auto-renewal inside that store (Apple: Settings > your name > Subscriptions; Google Play: Subscriptions; Amazon: your Aura subscription page). Cancelling on aura.com will not stop those charges, and Aura's 60-day money-back guarantee specifically excludes app-store and Amazon purchases — only the store can refund you.

Is Aura's '60-day money-back guarantee' really 60 days?

Only for annual plans purchased directly on aura.com (or through Aura's support team) — and the clock starts the day you began your free trial, not the day you were first charged. So a 14-day trial leaves about 46 days after billing. Monthly plans, Amazon and app-store purchases don't qualify. To claim it, cancel within the window and explicitly request the refund; Aura's FAQ points to calling 1-855-712-0021.

Which Aura phone number is the real one for cancelling?

Aura lists 1-833-552-2123 on its Contact and Customer Service pages (24/7), while its FAQ and money-back-guarantee text point to 1-855-712-0021 for cancellations and refunds. Both appear on aura.com. Avoid any cancellation number you find only on third-party blogs (for example 844-980-0535 does not appear on Aura's official site), and never trust a number from an unsolicited call or text claiming to be Aura.

Reader contribution5 questions · 30 seconds · No login

Help other readers frustrated with Aura.

A short questionnaire builds the dataset that powers this page. Your answers are anonymous, aggregated, and the only way other readers get realistic time estimates.

Did you successfully cancel?

How long did it actually take?

Which method worked?

Did they try retention offers?

Rate the ease

0 of 5 answered

Help keep this accurate

Got info on cancelling Aura?

Sources & verification (9)

Update history (2)

5/29/2026direct_cancel_url — Original URL returned 404 or timeout. Replaced with current URL found via WebSearch from official help pages. Steps still need manual verification before publishing.
5/24/2026status — Automated HEAD request returned 404 or timeout — direct_cancel_url likely changed. Verify and update before publishing.

Free guide

Your Rights as a US Digital Subscriber

A 22-page free PDF covering FTC Click-to-Cancel, chargebacks, state laws, and how to escalate when Aura or anyone else refuses to honor a cancellation. Sent once. No spam.